Your Privacy Is Our Responsibility

01 What Information We Collect

When you create an account on tck33 and while using our services, we may collect the following types of information:

1.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• National ID or passport number (for identity verification)
• Mobile number and email address
• Residential address

1.2 Account and Financial Information

• Username and password (stored in encrypted form)
• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Deposit and withdrawal history
• Game play history and statistics
• Bonus and promotion usage records

1.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Platform usage time and date
• Cookies and session information

02 How Your Information Is Used

tck33 uses the information we collect for the following purposes:

2.1 Account Management

Your personal information is used to create, verify, and secure your account. This includes login verification, password recovery, and ensuring account security.

2.2 Transaction Processing

Your payment information is used to process your deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay. All financial transactions are secured with SSL encryption.

2.3 Customer Service

Our 24/7 live chat support team uses your information to resolve issues and handle complaints. This helps us provide you with better and more personalised service.

2.4 Security and Fraud Prevention

We analyse your technical information to protect your account, detect fraud, and prevent unauthorised access. This ensures the security of your account and funds.

2.5 Responsible Gaming

We monitor your gaming habits to apply responsible gaming policies. If signs of excessive gaming appear, we may contact you and provide the necessary support.

2.6 Legal Compliance

We may be required to retain and use your information as needed to comply with applicable laws and regulations and to assist in legal proceedings.

03 Data Storage and Security

tck33 uses industry-standard security measures to protect your personal information. Our security practices include:

3.1 Encryption Technology

• 256-bit SSL/TLS encryption is used for all data transfers
• Passwords are stored using industry-standard hashing algorithms
• Payment information is kept in a separate encrypted database
• Sensitive information is never stored in plain text

3.2 Access Controls

• Only authorised staff can access your information
• All access is logged and regularly audited
• Staff are granted access only to the minimum information required for their role

3.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, information required to meet legal obligations may be retained for a specified period. Financial transaction records are kept for a minimum of five years.

04 Sharing Data with Third Parties

tck33 does not sell or rent your personal information to third parties. However, certain information may be disclosed in the following circumstances:

4.1 Service Providers

Limited information may be shared with providers of payment processing, technical support, and other essential services. All such partners are required to comply with our privacy standards and are contractually prohibited from sharing your information with anyone else.

4.2 Game Software Providers

Our game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt, may receive the minimum technical information necessary to operate the games. They do not receive your financial or full identity information.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement authorities, or applicable laws. In such cases, we will only provide the information that is necessary and legally required.

4.4 Business Transfers

In the event of a company merger or acquisition, your information may be transferred. In such situations, we will notify you in advance, and the new operator will also be required to comply with this Privacy Policy.

05 Cookies Policy

The tck33 website uses cookies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: These store your language preferences, game settings, and personalisation information.
• Analytics Cookies: These analyse user behaviour to improve platform performance. This information is fully anonymous.
• Security Cookies: These help prevent fraud and unauthorised access.

5.2 Cookie Management

You can disable non-essential cookies from your browser settings. However, disabling certain cookies may limit platform functionality. Most modern browsers offer cookie management options.

5.3 Third-Party Cookies

Game providers on our platform may use their own cookies. These cookies are governed by the respective providers' privacy policies.

06 Your Rights

As a tck33 user, you have the following rights regarding your own information:

6.1 Right to Access

You may request to view what information we hold about you. We will provide it to you within a reasonable time.

6.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can also update some information yourself from your account settings.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required for legal obligations, ongoing financial transactions, or dispute resolution.

6.4 Right to Object to Processing

You may object to your information being used for marketing purposes. In that case, we will stop marketing communications immediately.

6.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

07 Protection of Minors

tck33 is operated for individuals aged 21 and above only. Protecting minors is one of our highest priorities.

7.1 Age Verification

All users must confirm their age at the time of registration. We verify age through identity document checks. Accounts belonging to individuals under 21 are closed immediately, and none of their personal information is retained in our system.

7.2 No Collection of Minors' Information

We never knowingly collect or store personal information from anyone under the age of 21. If we become aware that a minor has registered on our platform, we will close their account and delete all associated information.

7.3 Appeal to Parents and Guardians

If you believe your minor child has registered on tck33, please contact us immediately. We will resolve the matter quickly and confidentially.

08 Special Protection of Payment Information

tck33 takes special care in protecting financial information. All transactions through bKash, Nagad, Rocket, and Upay are conducted with the highest level of security.

8.1 Payment Processing Security

• All payment information is transmitted through SSL encryption
• Full payment account numbers are never stored on our servers
• High-value transactions are verified through two-factor authentication
• Unusual transactions are automatically flagged and suspended if necessary

8.2 Deposit & Withdrawal Policy

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000. Withdrawal processing time is generally 30 minutes to 3 hours. Your transaction history is stored securely in your account.

8.3 Reporting Suspicious Activity

If you notice any suspicious activity on your account, please inform us immediately via our 24/7 live chat. We will take prompt action and, if necessary, temporarily suspend the account.

09 Privacy Policy Changes

tck33 may update this privacy policy as needed over time. We are always committed to the protection and transparency of our users.

9.1 Change Notification

If any significant changes are made to the privacy policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date on this page will be changed

9.2 Consent to Changes

Continued use of the platform after a policy change will be considered as your agreement to the updated policy. If you do not agree to the changed policy, you have the right to close your account.

9.3 Previous Versions

We can provide previous versions of the privacy policy upon request. Please contact our support team for this.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: